All sales are final. However, if your product(s) are in any way damaged while they are being shipped to you, we will administer a full refund of your purchase. However, we will need to verify that the product was damaged. We are not liable for any package that is confirmed to be delivered by the designated mail carrier, even if you claim you did not receive it. You will need to follow up with that particular mail carrier regarding your package. For any additional questions please feel free to contact us.